Return Policy

Last updated: August 25, 2026

Cancellation
We accept order cancellations as long as the product has not yet been shipped or gone into production. If cancelled, you will receive a full refund. Once the product has been shipped, the order can no longer be cancelled.

Returns (if applicable)
We accept returns within 14 days of the customer receiving the product. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is also required. Please do not return the item directly to the manufacturer.
Customers will be charged for shipping no more than once, and there are no restocking fees for returns.

Refunds (if applicable)
After we receive and inspect your return, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional processing time.

Late or Missing Refunds (if applicable)
If you have not received your refund, please first check your bank account again. Then contact your credit card company, as there may be a delay before the refund is posted. Next, check with your bank, as processing times can vary. If you have completed these steps and still have not received your refund, please reach out to us at support@skinmagimy.com.

Return Address
To obtain the return address, please contact our customer service team at support@skinmagimy.com.

Company Name: Beijing Hefangzhi Trading Co., Ltd.
Company Address: Room 8852, 8/F, Xinzhong Building, Building 2, No. 2 Xinzhong West Street, Dongcheng District, Beijing, China
Contact Information: +86 198 3027 1349